SCHEDULING
Standard service hours currently bend around our college class schedules from Monday — Friday 9 A.M. to 7 P.M., Saturday — Sunday 12 P.M. to 7 P.M. Additional charges may apply for rapid response or service outside of standard hours.

SERVICE LOCATIONS
If a location lies beyond BlueBot’s standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within BlueBot's standard Service Jurisdiction, inquire over the phone during standard business hours at 1-302-222-7546.

BONUS SERVICES
These are available only to customers who have already purchased one computer service and may be one of the following: software title installation, software service/repair, memory installation, sound/video card installation, network card installation, CD/DVD-RW installation, or CD/DVD-ROM installation.

INSTALLATION AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present within 5 minutes from arrival time, services may be denied and a $49 cancellation charge will be assessed.

RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before your BlueBot Field Agent arrives. BlueBot data backup solutions provide reliable means of avoiding the adversities mentioned hereafter, but does not claim responsibility at any time for any loss, alteration, or corruption of any software, data, or files.

MINIMUM SYSTEM REQUIREMENTS

• At least 700MB free hard disk space and 128 MB RAM on each computer.
• Operating system and/or ISP passwords must be available.
• Microsoft Windows 98 operating system or later.
• Operating system and software discs along with their respective product keys must be available.
• All computers and/or peripherals must be in good working order and spyware free.
• Broadband services, if any, must be installed and operational before service, including modem connections. A BlueBot Field Agent may offer said setup and installation services concurrently.
• For dialup networking, BlueBot will connect only to MSN or EarthLink.

ACCESS
Your BlueBot Field Agent must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If your BlueBot Field Agent determines that these conditions have not been met, services will be denied and a $49 cancellation charge assessed.

PAYMENTS
1) All payments are expected to be collected at the end of the house call. Upon completing the repairs the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the hourly fee or a fixed repair rate (if applicable).
2) Only cash and personal checks are accepted as forms of payments at this time. BlueBot is presently not able to accept credit cards, although an online payment option is foreseeable. This will soon allow use of credit or debit cards as a means of payment.
3) If the computer cannot be repaired on-site and requires your BlueBot Field Agent to schedule a follow up visit or take the computer with him/her, payment is expected for the initial house visit as calculated by the technician. A flat rate fee will be calculated for the follow up repair work.
4) If your BlueBot Field Agent discovers an un-forseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the housecall is expected as calculated by the technician using the hourly fee rate or the fixed price (if applicable).
5) There will be a $25 fee for any returned check.

FORCE MAJEURE
If BlueBot and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of BlueBot and/or its third-party service provider, BlueBot and/or its third-party service provider may choose not to provide services.

LIMITATION OF REMEDY
Under no circumstances shall BlueBot and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by BlueBot and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

BlueBot shall not be liable for any failure or delay in performance due to any cause beyond its control. If a BlueBot Field Agent's ability to render services is impaired by your failure to cooperate or circumstances beyond the control of BlueBot, BlueBot may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present. For any un-installation services provided, BlueBot shall not be responsible for repairing any damage or changes made to your residence.